Order confirmation:
After placing your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your payment. As soon as we receive your order, we will automatically contact our suppliers to confirm that it is in stock and available for immediate dispatch (within 5 working days), process invoicing to our suppliers and send the order for shipping .
“At Sportbabies, our goal is to offer the best shipping options, no matter where you are. Our daily mission is to deliver to customers across the World and ensure you deserve the highest levels of quality response at any time.”
Once an order is shipped, you will receive order status and shipping information, and you will receive the tracking number (via email) once your order is shipped.
Delivery time = instruction time + transit time
All products go through a production process, so there will be a Handling Time on them.
ESTIMATED SHIPPING TIME* SHIPPING WORLDWIDE
Processing time: 1 to 2 business days (Monday to Friday)
Transit time: 3 to 5 business days (Monday to Friday)
Fedex Express Shipping is typically 2-3 days, but delivery my take longer depending on the destination and potential delays.
eg. Japan,South America, Australia, New-Zealand and South Africa.
Free shipping on all orders above $150
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All shipping times are subject to to weather delays. Sportbabies is not responsible for delays in deliveries due to weather conditions.
For any shipping questions, please contact Customer Service 6 days a week at Sportbabies (+31 6 29 808 622) and for international customers.
If your order has not arrived within the estimated delivery time, please contact our support team at info@sportbabies.eu
If your order has not arrived within 14 days of the original purchase date, please contact our support team to get more clarity about your purchase.
10AM-5PM
Email: info@sportbabies.eu
Phone: +31 6 29 808 622
Address: STAARTEN 21, 5281PK BOXTEL, THE NETHERLANDS
We hope you love your order — but if for any reason you're not satisfied, we're here to help.
Returns
To be eligible for a refund, you must first return the product to us. Items must be in unused condition and in the original packaging.
Before sending anything back, please email us at info@sportbabies.eu to receive return instructions.
Refunds
Once we receive and inspect the returned item, we’ll notify you by email and confirm whether your refund is approved. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Important Notes:
We do not offer refunds without receiving the returned item.
Shipping costs are non-refundable unless the product was faulty or incorrect.
We do not accept returns for items marked as final sale.
If you have any questions, don’t hesitate to contact our support team at info@sportbabies.eu — we’re happy to assist.
